Hosting

How do I transfer my domain to Trinet?

The following procedures are guidelines only aimed at minimising any disruption whilst transferring a domain to Trinet Ltd.

BEFORE starting the Transfer Process

Provide us with the details of all services required - www, ftp, email etc.
We will configure these on our servers prior to starting the transfer process.
Upload any website information to the our servers to ensure website is functioning properly.

Transferring .co.uk / .org.uk domains

Send a fax to your current ISP asking them to release the domain to IPSTAG: FIBRANET. Request that this should occur on a set date and ask for confirmation that it has been released.
Inform us when you have requested the domain to be released, providing all details of the request (copy fax is the simplest approach).
We will monitor the status for the domain, and as soon as it has been released will transfer the domain onto our DNS servers.

Transfering .com / .org domains

Ask for the username and password that allows you as registrant of the domain to access the registrar's website.
Change the admin and technical contacts.
Change the DNS records to point to our DNS servers.
We will then instigate the transfer process, having spoken to the existing ISP to ensure that their contact information is correct.

General Notes

If you have both .co.uk and .com domains, transfer these one at a time, ensuring that the first domain transfer has completed first before starting the second domain.
If possible, always transfer .co.uk domains before .com domains, as this is a simpler process
If the existing ISP is co-operative on the transfers then the process is relatively simple.
If the current ISP will accept instructions to deal directly with us, we can co-ordinate the transfer and it should go more smoothly.